Shipping Policy

 

Thank you for shopping with House of Saanvi.
We are committed to delivering your orders safely and on time.


1. Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • During festive seasons, sales, or high-order volume periods, processing times may be slightly longer.
  • COD Available with Extra Charge

2. Shipping Timeline

Estimated delivery timelines:

Domestic Shipping (India)

  • Metro Cities: 3–5 business days
  • Other Cities/Towns: 5–8 business days

International Shipping (If Applicable)

  • Estimated delivery: 7–15 business days
  • Delivery timelines may vary depending on customs clearance and destination country.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on order value and delivery location.
  • Free shipping may be available on selected orders or promotional offers.

4. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID
  • Courier partner details
  • Tracking link via Email/SMS/WhatsApp

Please allow up to 24 hours for tracking updates to appear.


5. Delayed Deliveries

Delivery delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Logistics or courier issues
  • Incorrect shipping information provided by customer

House of Saanvi is not responsible for delays caused by third-party courier services.


6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Customer unavailability

additional shipping charges may apply for re-shipment.


7. International Duties & Taxes

For international orders:

  • Customs duties
  • Import taxes
  • Local charges

(if applicable) are the responsibility of the customer and may vary by country.


8. Damaged Package

If your package arrives visibly damaged:

  • Please record an unboxing video
  • Take clear photos immediately
  • Contact us within 24–48 hours of delivery

Claims without proof may not be eligible for replacement or refund.


9. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, orders cannot be cancelled.


10. Contact Us

For shipping-related queries, contact:

House of Saanvi
Email: connect@houseofsaanvi.in
Phone/WhatsApp: 91102956681