Privacy Policy

Welcome to House of Saanvi (“we,” “our,” “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Details (processed securely through third-party payment gateways)
  • Order History

Non-Personal Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data
  • Cookies and Tracking Information

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate order updates
  • Provide customer support
  • Improve our products and website
  • Send promotional emails or offers (only if you opt in)
  • Prevent fraud and maintain website security

3. Payment Information

We do not store your debit/credit card details directly on our servers.

Payments are processed securely through trusted third-party payment gateways such as:

  • Razorpay
  • PayU
  • PhonePe
  • Shopify Payments
  • Other secure payment partners

These payment providers have their own privacy policies and security standards.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

  • Shipping and logistics partners
  • Payment gateway providers
  • Legal authorities if required by law
  • Service providers helping us operate the website

5. Cookies

Our website may use cookies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze website traffic
  • Provide a better shopping experience

You can disable cookies through your browser settings if preferred.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online platform can guarantee 100% security.

7. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your information
  • Unsubscribe from marketing communications

For such requests, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices or content.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

House of Saanvi
Email: Connect@houseofsaanvi.in
Phone: 9110295681
Address: Brigade Orchards, Spinal Road, NH207, Boodigere Road, Devanahalli, Bengaluru, Karnataka 562110